Support

Support channels

Email support

For support, please email rob@shadcnblocks.com. We aim to reply within 1–2 business days during Australian business hours (Mon–Fri, 9am–5pm Brisbane time).

Technical support

Every template ships with AI guides, AGENTS.md, and starter prompts to help you customize with Cursor or Claude. Report bugs or broken demos by emailing rob@shadcnblocks.com with the template name, steps to reproduce, and any relevant screenshots or logs.

Please note we do not provide general support on how to code. The kit assumes familiarity with React, Next.js, TypeScript, and Tailwind CSS.

Payments

Payment & access

Payment is processed through Polar. After completing your purchase you receive instant access to download the Ultimate Kit.

Invoices

Your receipt is provided by Polar after checkout. If you need a copy or have a billing question, email rob@shadcnblocks.com with your purchase email and order details.

Customizing templates

Templates are provided as full Next.js source projects. Any customization is up to you — a working knowledge of React, HTML, and CSS is required.

Discounts

We do not offer discounts at this time. Requests for discounts will be ignored — not to be rude, but we don’t have time to respond to them all. We typically run 1–2 sales per year (for example around Black Friday), so you may want to wait for those.

Student discounts

We do not offer student discounts at this time.

Parity pricing

We do not have the capability to offer parity pricing at this time.

Refund policy

In general we do not offer refunds on digital goods — they cannot be returned, and unfortunately many people take advantage of refunds. Please consider carefully before purchasing and explore the live demos first. Once templates have been downloaded, refunds are not available except in legitimate or extenuating circumstances.

Situations where refunds are not provided

• You’ve downloaded the kit but no longer want it.
• You just changed your mind.
• The kit was purchased in error.
• You lack the skills to use or implement the code.
• In your personal opinion you find the kit low quality or it does not meet your expectations.
• You request a refund but fail to provide a reason or evidence.

This is not an exhaustive list — just common requests we get.

Refund request process

If you still wish to request a refund, follow the process below. All refund requests must be submitted in writing and include the required documentation.

1. Submit your request in writing. Email rob@shadcnblocks.com. The subject line must include “Refund Request” and your purchase email address.
2. Attach required documentation. Include your Polar receipt or payment confirmation (showing date, amount, and transaction ID), confirm the email used for purchase, and provide a detailed written reason that is not one of the excluded situations above.
3. Wait for initial review. We review requests within 5–7 business days. Do not submit duplicate requests during this time.
4. Additional information may be required. We may ask for proof of technical issues (screenshots, error logs) and evidence that all code has been deleted from your systems.
5. Final review and decision. Once everything is provided, final review typically takes an additional 3–5 business days. Approved refunds are processed to the original payment method within 5–10 business days after approval.

Incomplete requests or missing documentation will result in automatic rejection. Refund requests submitted more than 30 days after purchase may require additional verification. All communication must go through rob@shadcnblocks.com. Refund decisions are final and not subject to appeal.